I’ve been freelancing full time for just over three years now, having spent 10 years developing for either digital agencies or small to medium sized businesses, in various roles.
In the 3+ years since I switched to freelance development, the two sentences that I’ve heard/read the most from clients, and the ones that illicit the most negative responses in me, are:
“This will only take x minutes”
“This will be easy for an experienced developer”
If you are a freelancer, and you’ve been on the receiving end of these phrases, you’ll know what I’m talking about. This post however is not for you, it’s for anyone who has ever said one of these phrases to a developer, or who might not understand why they are so negative.
“This will only take x minutes”
x is usually a variable number, ranging anywhere from ‘a few’ to 30. Sometimes minutes is replaced by hours. Either way, the reason this phrase is so despised by freelancers is that it indicates to us that you think you know more about what we do, than we do.
If you know something will take 5 minutes, that means you understand the problem fully, as well as the possible solutions required to solve it and also which one to apply to solve it within 5 minutes. This means you can do it yourself. And it is therefore a lie, because if you could do something in 5 minutes yourself, you would not be hiring someone to do it for you.
“This will be easy for an experienced developer”
Personally, this one is worse than the previous phrase, and here’s why.
This phrase tells me you understand that I am experienced in my field, that I am knowledgeable, and you recognise that I can fix your problem. What it also tells me is that while you recognise my ability to fix your problem, you don’t value my knowledge enough to pay what it’s going to cost.
What is happening in both instances is that you’re trying to get me to keep my price down, because you think it will be a simple solution and you assume therefore it will be quick to fix. Unfortunately, in most cases, you’re making the same mistakes as the folks who thought that Titanic was unsinkable.
If the problem was a 5 minute solution, you wouldn’t need to hire me to fix it. And my experience, comes with a price. You either value the fact that I am capable of solving your problem, or you are looking for a cheap solution, which usually means taking shortcuts, something that I am not prepared to do.
Successful solutions take time, planning and thorough testing. By making assumptions up front, you are setting the project up for failure, and nobody wants that.
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