This is why you want to become a Codeable Expert Developer

Is the Codeable Expert Developer certificate worth the weight of the digital paper it’s printed on?

In 2016 I certified as a Codeable Expert Developer. I’d already spent a number of years working with freelance platforms such as Upwork and Freelancer but Codeable has stepped out from this crowd to become my preferred platform of choice.

Why?

There are quite a few reasons why Codeable is the kingdom where every developer should hang their hat and here are six of them…

Reason 0ne: You don’t just sign on the line and instantly become a Codeable Expert

Entering into the Codeable world isn’t as simple as filling in a few forms, locating the perfect profile pic and waiting for the work to come to you. The application process tests you on your development knowledge, ability to handle difficult clients and skills in managing complex situations. For Codeable, technical knowledge is essential but customer service is critical. 

Experts have to pass stringent tests to gain access to Codeable – tests that are improved upon daily by the Codeable expert community. You have to know the web, WordPress and development inside and out before you can even be considered. You also have to demonstrate the ability to manage expectations and a willingness to engage in open communication and collaboration.

Codeable Experts are project managers, quality testers, customer relationship managers and so much more. This assures Codeable Experts that they will be connected with genuine clients and it assures clients that they are going to get connected to incredibly talented experts. And everybody knows that this level of skill doesn’t come at cost price.

The Codeable process may be rigorous and complex, challenging your skills and your experience, but it is worth every hurdle and hoop.

Reason Two: Client focused but expert friendly

The founder of Codeable, Tomaz Zaman, jokingly refers to Codeable as the Tinder for WordPress. It’s easy to see why. It connects the best WordPress experts to the best clients and everybody walks away happy and in a new, fulfilling relationship.

This is primarily driven by Codeable’s commitment to making both the customer and the Codeable expert happy. A commitment that’s clear from the moment you apply. Codeable gives every applicant personal attention and team members take the time to explain each part of the application process. They also provide immediate feedback when sent questions or concerns. I dealt with people who cared and who understood that sometimes life got in the way of the application.

Once you’ve been accepted, you need to spend some time getting to know the Codeable process. The entire platform has been designed to provide you with a really strong support structure so you can quickly learn about how to engage with customers and how to deliver the ideal Codeable customer experience.

There is a very delicate balance between the needs of the client and support for the experts and Codeable manages this perfectly.

Reason Three: Defining the ideal customer

There are three things that define a great customer within the Codeable universe:

  1. A great customer is someone who understands that a freelancer is a human being and not just a tool. Developers have lives and families. We get sick and we have to juggle the unexpected moments that life throws at us just like everyone else. Knowing that a customer can understand and accept this makes everyone’s experience so much better.
  2. The customer understands their product or service and can succinctly explain or describe the problem. They make suggestions, not assumptions. You may look at a web page and think that it should be easy for the expert to change the font but you likely don’t understand that perhaps the CSS rules aren’t structured properly or that a font change on the home page will knock on to other parts of the site.
  3. As Codeable experts we pride ourselves on our communication skills but if a client goes quiet, especially when it’s time to mark the project as complete, it can leave a bad taste. A communicative customer is wonderful to work with.

Reason Four: Codeable creates collaboration

Codeable doesn’t limit you to the Codeable workroom system. Once a project has been funded you can use any communication tool that you and the customer prefer. That said, the Codeable workroom system has some nifty tricks and treasures hidden in its depths that add enormous value to client communication.

  1. The Credentials Vault – you can share sensitive information, such as site logins, with relevant experts.
  2. The File Storage System – you can upload images, documents, video tutorials and other file objects for easy, shared access.
  3. The Live Chat System – this is also replicated as emails to both the customer and the expert so that communication is seamless and easy. The only thing missing is a voice option…

Reason Five: Collaboration really is key

There is one thing that Codeable doesn’t have…Expert Wars. On this platform the experts aren’t competing, they’re helping. It’s more like a distributed family that steps in to ensure that clients always get the best out of their chosen expert.

Codeable is the first platform I’ve experienced that has captured the true heart of the community-driven ethos of the open source platforms we use.

Reason Six: The value of Codeable

The fact that we, as Codeable Experts, are not in competition with one another makes this one of the best platforms in the world. The expert community is perhaps the biggest reason why I am passionate about Codeable and its potential. We help one another on projects, give each other advice when entering into pre-hire discussions, and share expertise on the forums. It is open access to the most impressive group of WordPress experts in the world. You are constantly surrounded by intelligent people who can teach you something new every day.

Last year I had the opportunity to meet up with a group of my fellow Codeable Experts at WordCamp Europe 2018 and it was like meeting up with old friends.

Codeable has also taught me that the knowledge and experience I have is invaluable. If you work with the right clients you don’t have to kill yourself to make a living. Since joining Codeable in 2016, my income potential has doubled and I have been able to do things I’ve never done before. I built the perfect development workstation, I took time off without worrying about my next project and I learned new technologies while taking on exciting new projects.

Some tasty tips for Codeable success…

If you want to enter into the world of Codeable, then here are four top tips that will help you get in, get involved and get insight from brilliant Codeable minds…

  1. Know WordPress inside and out. You don’t need to be a core contributor, although that would help, but you do need a good understanding of WordPress APIs, hooks and core fundamentals.
  2. Understand web development in general – a good grasp of this will come in handy as clients will often have requirements to connect their WordPress sites to third party applications and systems.
  3. Be a problem solver – the ability to install a WordPress theme and a bunch of plugins isn’t enough. You need to create custom themes or plugins and have the ability to extend those. You must have a higher than average skillset in creating custom solutions for WordPress.
  4. Customer collaboration skills – you need great customer service and a healthy attitude towards project management and communication. At Codeable you don’t win projects based on price – you need to be prepared to go the extra mile during new project discussions and to provide value to new customers.




Codeable reviews – the good, the bad and the ugly.

Codeable reviews, are they real and how happy are Codeable clients really?

If you have been following this blog you’ll know that I was accepted as a Codeable expert back in September of 2016. Since then I’ve completed 70 tasks through Codeable with an average rating of 5/5. You can even read some of the Codeable reviews my clients have left me at the bottom of my profile, but how real are these reviews?

If you visit the Codeable home page, you’ll see they quote a number of ‘989 of every 1000’ projects completed with a 5/5 rating. This calculates to a 98.9% rate of 5/5 rated projects. I thought it might be interesting to see how real that figure is, based on my own experience.

First, some facts.

Since I joined Codeable in August of 2016 I have completed 70 projects with an average rating of 5/5. It is important to note that not all 70 projects mean a different client. In some instances, I have completed multiple additional tasks for the same client. In fact, as of this year, I have not completed much new client work and most of my work through Codeable is from existing or repeat clients.

At the time I have been with Codeable I have earned a total of $17,983.67 with an average project size of $639.82. Most of the projects I work on are in the sub $1000 range, for personal and availability related reasons.

Bad Codeable Reviews

Let’s start with the bad. As a Codeable expert, I have been fortunate in that I have not received any bad client reviews. I have received 2 less than 5/5 ratings, one of 4 and one of 3. That works out to a 97% 5/5 rating. Not the same as average Codeable expert 98.9% rate but still pretty good in my books. In my own defence, the 3 star rating was from a project where I applied for a requirements gathering task, completed the requirements gathering, submitted the requirements document and then my estimate to complete the work required and the client opted to not follow through with the project. I’m not 100% sure why they then rated me 3/5, as I completed the task we agreed on. I can only imagine that they believed my quote was too high.

Good Codeable Reviews

It’s always nice to lead on from the bad news to the good news, so let’s take a look at my good Codeable reviews. On my Codeable profile, you can view the 15 most recent client ratings and reviews I’ve received. You’ll see that some clients choose to merely rate my work, some are happy to leave a review. This is entirely up to them, but I appreciate whatever they choose to do. Getting a 5/5 client rating or a great review really does put the spring in my step.

These are all real clients, who I’ve completed projects for, ranging from small tweaks to larger plugin customisations.

Ugly Codeable Reviews

There are always projects that go wrong. Again, I’ve been fortunate that I’ve only had two go badly wrong during my time at Codeable. Both times the same things happened. Codeable customer support stepped in, took over the project and either found another developer or refunded the project. In both instances, I was actually the second person to work on the project, the relationship with the client and expert having already gone wrong. In the first instance, the client was refunded and they were assisted by Codeable customer support to post a new project, with a better project description. In the second the client was refunded half of the project amount, as half of the project was completed. Both times I lost money but learned a valuable lesson and was impressed with how Codeable honoured their quality promise and money back guarantee.

Understanding why projects go south.

It’s important to note that in both of the above instances the main reason the project went south was a lack of understanding of scope. Project scope is defined as “The work that needs to be accomplished to deliver a product, service, or result with the specified features and functions.” To put it in Codeable terms, it is the agreed upon pieces of work that a Codeable expert will complete to deliver what the client has requested. More often than not, client/expert relations break down when the initial agreed upon scope is expanded on (new requirements added) during the course of project and there is a miscommunication or misunderstanding as to the fact that these new requirements will require additional time and cost to complete. In my personal experiences, this was the exact reason both projects went wrong.

Understanding Codeable reviews

If you’ve come this far you probably think this piece was meant as a strongly pro Codeable article. It was, but not for the reasons you think, I’ll leave that up to more experienced writers like Nathan Ello and Robin Scott. I am a Codeable expert because their customer service, quality standards, and unique developer community mean my clients will get a better service from me than what I could do on my own. However, if you are considering hiring a Codeable expert, it’s important to be able to read all Codeable reviews online and make up your own mind. I, therefore, wrote this to give you a little inside scoop and to help you understand how it all works and be more informed when making your decisions.