Codeable reviews, are they real and how happy are Codeable clients really?

If you have been following this blog you’ll know that I was accepted as a Codeable expert back in September of 2016. Since then I’ve completed 70 tasks through Codeable with an average rating of 5/5. You can even read some of the Codeable reviews my clients have left me at the bottom of my profile, but how real are these reviews?

If you visit the Codeable home page, you’ll see they quote a number of ‘989 of every 1000’ projects completed with a 5/5 rating. This calculates to a 98.9% rate of 5/5 rated projects. I thought it might be interesting to see how real that figure is, based on my own experience.

First, some facts.

Since I joined Codeable in August of 2016 I have completed 70 projects with an average rating of 5/5. It is important to note that not all 70 projects mean a different client. In some instances, I have completed multiple additional tasks for the same client. In fact, as of this year, I have not completed much new client work and most of my work through Codeable is from existing or repeat clients.

At the time I have been with Codeable I have earned a total of $17,983.67 with an average project size of $639.82. Most of the projects I work on are in the sub $1000 range, for personal and availability related reasons.

Bad Codeable Reviews

Let’s start with the bad. As a Codeable expert, I have been fortunate in that I have not received any bad client reviews. I have received 2 less than 5/5 ratings, one of 4 and one of 3. That works out to a 97% 5/5 rating. Not the same as average Codeable expert 98.9% rate but still pretty good in my books. In my own defence, the 3 star rating was from a project where I applied for a requirements gathering task, completed the requirements gathering, submitted the requirements document and then my estimate to complete the work required and the client opted to not follow through with the project. I’m not 100% sure why they then rated me 3/5, as I completed the task we agreed on. I can only imagine that they believed my quote was too high.

Good Codeable Reviews

It’s always nice to lead on from the bad news to the good news, so let’s take a look at my good Codeable reviews. On my Codeable profile, you can view the 15 most recent client ratings and reviews I’ve received. You’ll see that some clients choose to merely rate my work, some are happy to leave a review. This is entirely up to them, but I appreciate whatever they choose to do. Getting a 5/5 client rating or a great review really does put the spring in my step.

These are all real clients, who I’ve completed projects for, ranging from small tweaks to larger plugin customisations.

Ugly Codeable Reviews

There are always projects that go wrong. Again, I’ve been fortunate that I’ve only had two go badly wrong during my time at Codeable. Both times the same things happened. Codeable customer support stepped in, took over the project and either found another developer or refunded the project. In both instances, I was actually the second person to work on the project, the relationship with the client and expert having already gone wrong. In the first instance, the client was refunded and they were assisted by Codeable customer support to post a new project, with a better project description. In the second the client was refunded half of the project amount, as half of the project was completed. Both times I lost money but learned a valuable lesson and was impressed with how Codeable honoured their quality promise and money back guarantee.

Understanding why projects go south.

It’s important to note that in both of the above instances the main reason the project went south was a lack of understanding of scope. Project scope is defined as “The work that needs to be accomplished to deliver a product, service, or result with the specified features and functions.” To put it in Codeable terms, it is the agreed upon pieces of work that a Codeable expert will complete to deliver what the client has requested. More often than not, client/expert relations break down when the initial agreed upon scope is expanded on (new requirements added) during the course of project and there is a miscommunication or misunderstanding as to the fact that these new requirements will require additional time and cost to complete. In my personal experiences, this was the exact reason both projects went wrong.

Understanding Codeable reviews

If you’ve come this far you probably think this piece was meant as a strongly pro Codeable article. It was, but not for the reasons you think, I’ll leave that up to more experienced writers like Nathan Ello and Robin Scott. I am a Codeable expert because their customer service, quality standards, and unique developer community mean my clients will get a better service from me than what I could do on my own. However, if you are considering hiring a Codeable expert, it’s important to be able to read all Codeable reviews online and make up your own mind. I, therefore, wrote this to give you a little inside scoop and to help you understand how it all works and be more informed when making your decisions.